TROUBLESHOOTING

This site is for students who have purchased one or more of Tracy's online classes. If you would like to find out more, please click here.

Please check the following if you are having issues and let us know at info@tracyverdugo.com if you still cannot log in.

• Your username is usually your email.
• If you are a new student you need to set your own password before you can log in.
• Please make sure cookies are enabled!
• We recommend using a computer, laptop or tablet to watch your online classes. They are still viewable on mobile but if you are having issues we would recommend trying a different device.
• If you are having issues loading pages, try using a different internet browser (we recommend Chrome).
• If your class isn't showing in your dashboard after purchase, try logging out and back in again.
• Try resetting your password.